Yard Waste Pick-Up

It's that time of year! The time when we see the snow melting, and we start planning our vacations! I love this time of year. the snow is juuuuust about gone, the dogs I walk sniff the ground like crazy on our walks to see what the melted snow has left behind, and if you pay attention, you can hear the robins singing. All right, all right, when I start talking like that my husband says he's going to bring out a violin. Haha. But it's true, it's a great time of year, especially after that long, dreary winter. Am I right?

So with vacations comes pet care, and things are already busy! Give me a call or send me an email if you're ready to book pet sitting services, and if you live in the Hamlin / Lake Ariel / Greentown / Moscow / Mount Cobb / Newfoundland areas. The summer holidays are almost fully booked up already - yikes! Fortunately, I am pleased to announce that I will be bringing on an employee or two in the next month or so. Stay tuned!

I'm off to walk my own dogs. We've all been feeling a little "pent up" this winter with the awful weather, so we are ready for some long walks! I hope you and your pets are having a great day!

Emergency Planning

I'll admit - it's been hard to watch the news lately. The earthquake and tsumnami in Japan are heartbreaking events and my thoughts have been on the people there. Living in the mountains quite far from any coast, I don't really have to worry about tsunamis, but there are so many other weather-related disasters that can occur, and I think it's good just to be aware and have an emergency plan in place. As a pet sitter, it's part of my job. But what about pet owners?

Fortunately, there is a great document from NAPPS (The National Association of Professional Pet Sitters)called the Emergency Planning Guide for Pet Owners. It's totally free to download - just visit www.petsitters.org, scroll to the bottom of the page, and click the link that says "Download a free copy".

One of the best things you can do right away, if you haven't done it already, is to microchip and photograph your pets. Photographing your pets once a year or so can aid in finding a lost pet, and microchipping your pet can make it much easier for others to find you, should they find your pet.

It Happened Again...

It happened again...another call from a new client who is calling me because they had a friend checking in on their pets while they were away, and they returned to find that the pets were not well cared for. While I am always happy to get new business, I am always dismayed to have to get it in this fashion - where someone trusted a friend, housekeeper, or *eek* a kid to care for their 2 most important things - their home and their furry family members - and...got what they paid for.

I network with professional pet sitters across the country, and we ALL have these stories (with varying degrees of horror, unfortunately). You can even find news stories where people trusted their home and pets to non-professionals, and came home to find their pets missing, abused, neglected, or...well, let's not go there. It's heartbreaking.

I think of it a little like insurance. Why do we have auto and home insurance? What if our car is in great shape and we never get into an accident? What if our home stays safe and sound for years and nothing ever happens to it? Why should we pay month after month for insurance when we're pretty sure nothing's going to go wrong?

Simply put, because everything is fine until it's not.

So why pay for a trained, certified, experienced professional to come into our home and care for our precious pets, when we're pretty sure the neighbor or housekeeper can feed the cats and walk the dog?

The answer is in the call I got from the new client. "We didn't think it would be that hard, just walking a dog and putting down food. We were wrong." Their friend did not have the experience to recognize signs of distress and discomfort in their pets. They did not have the inclination to clean the litter box as often as it should have been - and they didn't know that cats will often start to potty somewhere else if the box isn't clean. And once they start that habit, it's difficult and time-consuming to retrain them. Their friend didn't understand the dangers of rock salt on a dog's paws (and the tummy distress that happens when a dog comes inside and licks its paws clean, ingesting all of those toxins). Their friend was doing them a favor, and not getting paid much, so after a few days of having their day interrupted by the pet sits they took on to help out, they were burned out and cut corners, without realizing how it impacted the pets. They just didn't see the signs. Fortunately the pets are okay - but the money my new client saved in using a non-professional all went to vet bills and carpet cleaning when they returned from their trip. Not to mention the strained friendship.

Those who hire pet sitters (including me!) expect more than someone coming in and dumping food in a dish and giving a quick walk to a dog. We want our pets to be happy! We want to know that while we are away, they are being loved, and nurtured, and carefully observed for signs of problems that an experienced eye will catch. We need to know that our instructions are being followed. We need to know that the litter box is being cleaned daily, not just on the last visit so it looks like it's been clean all week! We need the peace of mind that comes from hiring a professional, who has a career and reputation at stake which means the job will be done RIGHT.

While the economy is slowly getting stronger, we are all still looking for ways to save money. But when it comes to the care of your cherished furry family members - it's worth paying a little extra for an experienced, insured professional to provide the best care when you're not there. Because everything is fine until it's not. When it comes to the health and safety of your pets, I firmly believe that it's just not worth the risk. My new client heartily agrees.

What Do I REALLY Do?

I read an interesting article the other day about a pet sitter detective! Pet owners noticed that their pet wasn't acting quite right when they were away, so they hired a pet sitter detective to see what the pet sitter really did in the owners' absence.

At first I thought it was a little creepy, I wouldn't want to be followed without knowing it. But then I thought that it was actually a good idea- there are so many people who think that all you need to be a pet sitter is a leash and a business card, and they are the ones who would cut corners or worse, not show up at all!

So I thought that I would be my own "Pet Sitter Detective" to give you a glimpse of what I do on a typical pet sit.

The first thing I do as I pull into the driveway is look around. I am checking for security risks. Open doors or windows, unknown people or vehicles, that kind of thing. I am not a security expert, but ideally, I like to see a home looking just the way it did the last time I was there. I also check around for wildlife, including bears, coyotes, foxes, and raptors like hawks and eagles, which can take off with a small dog. I usually encounter lots of deer, many who love to graze in yards or at feeders, and I keep my distance even from them, because deer attacks are not unheard of! Here in Northeast PA, knowing your wildlife is very important. I carry a canister of bear mace with me now after a too-close encounter with a black bear.

The next thing I do is enter the home, and I make note of the lock. Was the door locked? If not, why not? I make sure to not only lock every door after I leave, but to double- and triple-check it, security is definitely important to a pet sitter!

When I enter, again, I glance around the entryway and make sure things are as I left them. I don't check all over the house unless specifically requested to by the owner, I just observe the rooms that I use to enter and care for the pets, to make sure there are no signs of trouble.

I always check to see if a note has been left for me before I do anything else! The last thing I want is to come in after a dog walk to read "Please don't walk Fido outside today as he's recovering from a fall". I LOVE when owners leave me notes - I like to say "You can never give me too much information!"

After I read the note, THEN it's time to work with the pets! If I'm sitting for a dog, the dog gets leashed and we go out right away. I only let dogs out if they are in a secure, fenced area, or on a leash. I follow the walking route the client has established, and usually the dog knows the way. A pet sitter detective would probably note that I tend to let the dogs sniff and meander a lot - unless the client directs otherwise, I like to let dogs enjoy their walks and sniff at their surroundings. If there's snow on the ground, and the dog likes the snow, we usually spend some time playing outside, and I'll throw snowballs for the dog to chase, or I'll let them run through the drifts. I love watching dogs enjoy the snow! If dogs are not fans of the snow (or excessive heat in summer), I'll get them out and in quickly so they don't feel too uncomfortable. Just yesterday I actually shoveled an area for some small dogs who don't like the snow, and I could tell they were grateful! It's hard for a dog to squat when the snow is up to their bellies. Years of dog experience help me to read the signs of a dog who really wants to potty but just can't get comfortable, and it's my job to help make it as easy as possible for them. Of course, poop pick-up is included with service. In many of the areas we serve, it's a requirement to clean up after your dog. No client should ever have to worry that they'll get a call from their association or neighbor saying that someone left a mess! We have poop bags and lots of 'em, and we aren't afraid to use them! Unless the client specifies otherwise, we dispose of pet waste off-site, so that clients don't have to come home to any unsavory smells.

Once the potty break is over, we'll spend some time playing or cuddling, (or both!) depending on the pets' preference. I like to have playtime before mealtime, so as not to upset any tummies. If it's mealtime, I feed the pets based on the client's instructions. These are as varied as the pets themselves! Some pets get dry food measured into a bowl, some get meals with meat and gravy that are warmed up, some are on special diets. It is absolutely essential to me that pets are fed exactly as the client describes. Firstly, because my clients know their dogs best, secondly because part of my job is to reduce stress for the pets as much as possible, and keeping to the exact routine helps to achieve that, and thirdly, it's a sound business decision! If I were to just feed pets whatever _I_ thought was best, disregarding client instructions, the pet could get sick and I would be to blame! I take no chances with that. There are times when I have to use my judgment, for example, if a pet is sick, it might not be the best idea to give them food or treats. But I will always report to the client so that they are informed of the situation. We usually take dogs out after eating, too, since that's when many dogs prefer to do their business.

We follow client instructions when it comes to water too - for some it's just a matter of keeping water bowls fresh, and for others, there are specific watering instructions. If we observe food or water bowls that are getting a little grungy (they all do at some point!) we clean them - that's just part of our job.

Cat litter gets scooped once a day or more (and again, waste disposed of off-site unless instructed otherwise), kitties get fed and if they're social, they get cuddles and playtime too! Some cats prefer to hide from those who aren't family, and in those cases we leave them alone. Cats don't like to be chased from room to room, it stresses them out, and that's exactly what we don't want! If they hide, we check to see that the food and water levels are lower, and the litter box is being used and the bowel movements look healthy. Cats, especially male cats, or older cats, are prone to bladder infections, so we like to see that they are urinating normally. Urinating outside of the litter box can be a sign of trouble so we keep our eyes open for those kinds of problems as well.

We take care of other animals too - lizards, fish, birds, and small mammals. We follow client instructions, and if they aren't the kinds of animals that like playtime, we at least talk to them and pay attention to them as we feed and water, so that they know they are loved. True, snakes and iguanas may not care if we tell them they're beautiful, but it doesn't hurt to tell them. :)

Before we leave, we review our checklist or client paperwork to make sure we took care of everything. We tidy up after ourselves and the pets, and leave a note to let the client know how everything went with that visit (we also record the date and time so clients know when we were there.) We do a headcount - VERY important in homes with multiple pets! In fact in homes with more than two or three pets, I record my headcounts on my cell phone audio recorder, noting the date, time, and I recite each pets name as I look at them, so I know that I had visual confirmation of each pet as I said their name on the recording. We make sure doors and windows are secure, water faucets are turned off, lights are off (or on, depending on the client), plants watered if need be, mail brought in and packages taken in (so as not to alert potential burglars that nobody is home). Then I check to make sure that the keys are in my hand and my cell phone is in my pocket. I check that again, and then I triple-check. THEN I lock the door, close it, push it and pull it to make sure it's latched, check it again, and when I am fully satisfied that the door is secure, it's time to go.

Whew, that's a lot to do in each visit, and every pet sit is different! But each step is important, because we are entrusted to provide the best care for the homes and pets we watch over. Your Best Friend Pet Sitting has been in business for almost 5 years now, and we wouldn't still be in business, with glowing client testimonials, if we didn't take our job seriously!

So if you're considering hiring a pet sitter detective, these are the types of things he or she should be looking for. And if you're using a pet sitter who you think is cutting corners or not doing the job you asked them to do, call Your Best Friend Pet Sitting, and we will do the job RIGHT!

It's that time of year again - winter has arrived in Northeast PA. Brrrr - it's getting cold. I bought a little hand warmer this year, which I've used twice so far and found it to be useful.
The dogs I've been walking are all troopers in the cold. Except for my own little Fiona. She's part Italian Greyhound and she doesn't have much body fat, and her fur is pretty short. So, a new coat is in order. I've been looking at the Snuggies for dogs, but she needs coverage on the belly too. I wish I could sew, I'd make her a cute little jacket!
Essential pet sitter gear in cold weather: I love my hoodies, they keep my head warm without me having to carry an extra piece of clothing. When you have your hands full of leashes and keys, the last thing you need is a hat falling off! I also love my waterproof boots for the wet days, and Yaktrax for the ice. This time of year, I wear my bright orange vest, and I have orange bandannas for the dogs I walk when we're in wooded areas. I now carry bear-repellent spray on my walks - that's a story for another blog post, but I now make sure I have it with me on every walk!

Volunteering!

I have been a member of the National Association of Professional Pet Sitters since June of 2006 - I actually joined before I started my business! I have run businesses before and I know that there's no need to reinvent the wheel - there are resources out there (no matter what industry you're in) to help you. I get a lot out of my membership that has made me a better pet sitter and a better businesswoman, so I wanted to give back. NAPPS is a non-profit, volunteer-run organization, which means that it's not like a company that's in business for itself and tells it's customers what to do or what to buy. NAPPS is run by pet sitters all over the country who all come together to shape the future of the pet sitting industry.

I started on a committee, and earned a position as committee chair, and eventually made my way to a volunteer position on the NAPPS Board of Directors. There's a lot of work involved, but it is so rewarding. When you volunteer for an organization like this, your input doesn't just affect yourself, or other board members. It impacts pet sitters (and their clients) all over the country. Okay, okay, I'm not trying to grandstand here, what I'm driving at is that just by stepping up and saying "I have an idea that will benefit pet sitters and our clients, and I'll volunteer to help make it happen," you can make changes that help countless others. If I reach out to just one struggling pet sitter, and point them to NAPPS and all of the resources, education, and support they provide, and that pet sitter learns and uses that education to benefit their clients and take better care of pets, that benefits every pet sitter, everywhere. It benefits every client and every pet entrusted to our care.

This, to me, is a BIG part of the difference between a true professional pet sitter, and a "hobby" sitter - the hobby sitter has no motivation to improve their services, as it's not their primary source of income, and they don't invest money in their own education. They aren't running a real business, so if they remain uneducated about pet care and think it's as simple as clipping a leash on a dog, sure they won't have many clients, but that's okay - it's not their livelihood. For those of us who do this for a living, we have a STRONG motivation to be the very best pet sitters we can be. We have to continually delight clients and their pets with our service...or we won't have any clients! I'm glad I have NAPPS' resources at my fingertips!

I sound like such a cheerleader today because I was in conference call meetings with fellow NAPPS volunteers for over 3 hours yesterday. And I was thinking about it afterward - how 3 hours of meetings are enough to make anyone's head spin, but I was feeling energized and excited instead of burned out. And I realized that I felt energized firstly because NAPPS volunteers have become my friends, and I really enjoy talking to them, but mainly because we are doing so many great things, awesome, fun, exciting, beneficial things to help our fellow pet sitters. I love being a part of this process and adding my voice to the mix. I love hearing what other pet sitters have to say about where they want to see the industry go. I love that even though this is a solitary job, I have a legion of peers out there supporting me and helping me, and to whom I can lend support and help.

I never thought 3 hours of meetings could make me feel so good.

If you want to learn more about the National Association of Professional Pet Sitters, visit their website at www.petsitters.org. If you're already a NAPPS member, join me in my enthusiasm and get involved! The two or three hours per month you'd spend helping out is an investment that will pay dividends for you and your business.

Pet Sitter Secret: The Tick Puller

I had to share a great tool that I received from a fellow pet professional that has saved me a lot of time and allowed me to help pets! I'll preface this by saying that nobody is paying me for my review, I am just sharing a great tool in the hopes that others can use it. (I'll always disclose if I receive money to promote a product. So far there is no line of rich corporations banging on my door to offer me buckets of cash, but I will not turn down their beautiful cash buckets! I'll just be sure to be up front about it.)

The item is called the O'Tom Tick Twister. You can see their website here: http://www.otom.com/en/1-how-to-remove-a-tick.php

It's a really quick and easy way to remove a tick. Here in Northeast PA, ticks seem to be more and more common (is it just me? I NEVER saw ticks as a kid!) so having this handy is a good idea.

Some suggest keeping ticks that you find in case your pet experiences any health issues.

Of course, prevention is the optimal solution, and worth taking a few minutes to research (searching for "Tick Prevention" in Google is an ideal start).

In other news- the weather in Northeast PA has been spectacular these past few days. I see the dogs I walk soaking in that sun, they know that winter is nigh!